Refund Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: BellaLuna P.O. Box 311 Mossyrock WA 98564. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 10% restocking fee.
Cancellations
You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at
info@bellalunashops.com with your order number in the subject line.
Returns- Items in transit
BellaLuna is not responsible for items damaged or lost in transit. For your protection, please pack your returns in the original box, and return your order with a trackable courier and retain your receipt. If you are shipping over $75, you should consider using a shipping insurance. Remember buyers are responsible for shipping fees to return the item(s) to us. Shipping costs are non- refundable Once we receive your return, the items will be inspected and may be refunded.
Shipping
We are happy to offer FREE SHIPPING on purchases of $75 or more!
Orders are processed in the order they are received. Please allow us 1-2 days to ship your order, tracking information will become available and we will send you an email with details.
Some of our products are handmade and usually shipped within 1-2 weeks (depends on product availability). We ship all orders from WA state. We ship to all 50 US states. All shipping estimates are approximate and listed in business days. Our team works quickly to fulfill orders. Sometimes, orders may take longer than expected to arrive based on inclement weather, holidays, and carriers delays, and this is out of our control.
Please note business days do not include weekends or holidays. So far, we do not ship internationally.
Shipping Time Frame:
Shipping Method Estimated Shipping Times
USPS First Class Mail 7–10 business days
USPS Priority Mail 3–5 business days
USPS Express Priority 1-2 days
USPS does not guarantee the package transit time.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on June 22, 2022